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Privacy Policy

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Jordan Deacon Personal Training (us, our, and/or we) is committed to protecting and respecting your privacy.

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If you require further information please contact us directly by email at jordan@jd-pt.co.uk

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Scope of policy

This Policy applies to all information or opinion about an identified individual or an individual who is reasonably identifiable (you), whether the information or opinion is true or not, and whether the information is recorded in a material form or not (Personal Information) that is collected, stored, used and disclosed by Jordan Deacon PT.

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In this policy, we explain the kinds of Personal Information we collect, how and why we collect and use it, and what controls you have over our use of it.

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Please read the following carefully to understand our practices regarding the collection and use of your Personal Information.

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Personal information that we collect and hold

The Personal Information collected, held, used and disclosed by us includes, but is not limited to, the following information about you:

  1. name and/or username;

  2. date of birth (see section 3 below);

  3. gender;

  4. country of residence;

  5. email address;

  6. profile photo;

  7. password to your account;

  8. medical/health information (see section below);

  9. information about any complaints you may lodge; and

  10. information about or related to your customised training program, support provided to you by our coaches or any other service we provide you through our website or app.

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Health information and sensitive personal information

Given the nature of our business as provider of fitness resources, we may also collect some sensitive information about you, for example, information about your health, which is afforded a higher level of privacy protection.

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The Act includes the following information as “health information”:

  1. information or an opinion about the health (including illness, disability or injury) of an individual);

  2. the individual’s expressed wishes about the future provisions of health services provided to him or her; or

  3. personal information which is collect as part of providing a “health service”, collectively, ‘Health Information’.

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Under the Act, a “health service” includes (among other things) any activity intended or claimed to assess, maintain or improve an individual’s health, or to record the individual’s health for the improving or managing the individual’s health.

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Health Information which we might collect about you includes, but is not limited to:

  1. any medical issues (as may be relevant to your training programs, support or similar services we provide to you);

  2. your health situation (for example, whether you are injured, pregnant or disabled, to the extent relevant to your use of the training programs, support or other similar services we provide to you);

  3. your current height, weight, BMI and measurements;

  4. what facilities or equipment you use to train;

  5. training frequency;

  6. training experience;

  7. information and data about you received from third party services and organisations – including but not limited to the Apple Health App, Fitbit and Garmin;

  8. activity data, such as step count, sleep cycle, nutrition and workouts;

  9. progress management – progress photos, and record of height, weight, measurements and similar information, as you work towards your goals through our program;

  10. progress management – a record of your progress in weekly exercises;

  11. your daily calorie requirements calculated using the calorie calculator on our website or app;

  12. your specific nutritional requirements;

  13. a description of your fitness and nutrition goals; and

  14. any other information required for the provision of our programs to you.

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We will not collect, use or disclose any of your Health Information except to the extent necessary to provide a health service to you through our programs, and will ensure that any Health Information is collected, used and disclosed only in accordance with rules established by other competent health or medical bodies (where applicable) that deal with obligations of professional confidentiality.

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Third-party payment processing

When you make purchases or begin a subscription through our website, your payments are processed by a third party processor.

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In these instances, the third party processor may collect certain Financial Information from you to process a payment on behalf of Jordan Deacon PT, including your name, email address, address and other billing information in which case the use and storage of your Financial Information is governed by the third party processor’s terms, conditions and privacy policies.

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How we collect and holds personal information

We will only collect Personal Information from you directly, unless it is unreasonable and impractical to do so.

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We may collect Personal Information from you directly in the following ways:

  1. if you subscribe to a membership with Jordan Deacon PT or create an account on our website or app;

  2. if you request assistance or advice from us;

  3. if you make a request for support online, by the app, by email or by telephone;

  4. if you participate in promotional offers;

  5. if you choose to subscribe to our mailing list;

  6. if you redeem a coupon issued by Jordan Deacon PT;

  7. if you disclose information such as contact details via our website or app.

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In a situation where it is unreasonable or impractical to obtain Personal Information from you directly, you may be asked to consent to our collection of your Personal Information from a third-party.

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In the case that any of the Personal Information held by Jordan Deacon PT is lost, or subjected to unauthorised access, modification, disclosure or other misuse or interference, we will notify you immediately and advise you of the steps you should take in response to the breach. Additionally, if we receive any unsolicited Personal Information (i.e. we inadvertently obtain information about you that we did not request) we will determine whether we would have been able to obtain the information by the methods described in this policy. If not, we will, as soon as practicable, destroy the information and ensure that the information is de-identified.

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The purpose for which we collect, hold, use and disclose personal information

Personal Information which is collected by Jordan Deacon PT will be held, used and disclosed by us for the primary purpose of providing training and fitness regimes to our customers including:

  1. personalising our fitness regimes to help you achieve your individual fitness goals;

  2. formulating our fitness programs to suit your individual health requirements;

  3. providing you with the tools necessary to determine your nutritional requirements and track your food intake;

  4. notifying you of account activity or update (such as a completed training program, group comment or weekly check-in);

  5. sending you an email to notify you of any account changes or updates to our services;

  6. supporting and enhancing our relationship with you (this includes processing your membership subscription, providing you with better support and service and sharing company news and information with you);

  7. to provide insights into the progress and experiences of Jordan Deacon PT members; and

  8. to deal with complaints.

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Jordan Deacon PT may also disclose Personal Information to the extent required or authorised by applicable law, but otherwise will never do so without your consent or otherwise as expressly provided for in this Privacy Policy.

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Jordan Deacon PT does not sell any of your Personal Information to third parties.

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Consequences if all or some personal information is not collected

You do not have to provide us with any Personal Information. However, if you choose to withhold any requested information, you may not be able to utilise our full offering, access special promotions or we may not be able to provide you with personalised support that is dependent upon the collection of such information.

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How long we retain your personal information

We will only retain your Personal Information for as long as necessary to provide our services to you.

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Third Party Data Processors

We may share your information with other Software as a Service (SaaS) providers that we work in partnership with to enable us to store and manage data and communicate with you more effectively. In all cases these companies take the security of the data entrusted to them by us very seriously and comply with the GDPR. Jordan Deacon PT will only use third party data processors who are GDPR compliant.

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Access, correction and deletion of personal information

You have a right to request access to your Personal Information and/or Health Information and to request its correction and/or deletion, by emailing us at jordan@jd-pt.co.uk.

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Upon receipt of a written request from you, we will:

  1. give you access to the Personal Information and/or Health Information we hold about you within 30 days of receiving your request unless an exception to access applies under the Privacy Act; and

  2. comply with our obligations under the Privacy Act to correct, amend, delete or cease to deal with any Personal Information and/or Health Information we hold about you if it proves to be factually inaccurate, incomplete, or irrelevant to the purpose(s) for which it is being held within 30 days. If a request is made to delete your Personal Information and/or Health Information, we will take all reasonable steps to delete the information except where the information is required for legal reasons.

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